Our Customer Service Representatives need as much detail as possible as to where a leak is and if it is in an unusual place, so please make sure you note the name of the street that the leak is on – not just the park name and address.

What we need from you:

• Location details (provide exact address, business name, street name, park name, suburb)
• Where is the spill coming from? (front yard, back yard, manhole, pump station, bubbling out of the ground, pipe out of the ground)
• Where is the spill going to? (park, into a lake, creek, river, stormwater, dry creek bed, drain, in the yard of house)
• How much is spilling?
• Does the spill water smell / contain any solids?
• Are their people at the spill location? If so, how many?

A crew will then be dispatched to the location of the leak once the report has been received.